F.A.S.T. Response™ Technical Service App

Earthlites’ customer service app makes getting information and warranty service from our global network of trained service technicians easier than ever. If your table ever needs support, you are one click away from connecting with our award-winning customer service team. Easily upload pictures and ask questions.

Within the app you can:

  • REGISTER YOUR PRODUCTS - Get the quickest service response by pre-registering your serial numbers and warranty info directly to your phone.
  • EXPEDITE SERVICE REQUEST - Direct contact to Earthlite's service department with all required information in one step. No more searching for serial numbers or tracking down contact information.
  • EASY TO UPLOAD PICTURES - Makes sending helpful images very simple.
  • VISIT WEBSITE - Easy access to view our entire selection.
  • CHOOSE LANGUAGE - Available in both English and Spanish.
  • Download here for iOS. and here for Google play.

    Search for Earthlite Support



    Instructions

    Click here for English Instructions

    Click her for Spanish Instructions




    Our Limited Warranty

    Portable Tables & Chairs

    Earthlite guarantees our Earthlite and Stronglite portable tables and chairs, excluding foam and upholstery, against defects in material and workmanship for as long as the original Purchaser, owns the product, or for five (5) years after the product is discontinued or modified. Foam and upholstery are warranted for three (3) years from the original date of purchase. Earthlite guarantees our Inner Strength portable tables, excluding foam and upholstery, against defects in material and workmanship for as long as you, the original Purchaser, own the product, or for five (5) years after the product is discontinued or modified, Inner Strength portable chairs are warranted for two (2) years, excluding foam and upholstery. Foam and upholstery are warranted for three (3) years from the original date of purchase for Inner Strength tables and two (2) years for Inner Strength chairs.


    Electric Lift Tables & Stationary Tables

    Earthlite electric lift tables and stationary tables have a lifetime limited warranty against defects in materials and workmanship on the frame. The lift motor and controls have a two (2) year warranty from the original date of purchase. If, within these two (2) years, there is a defect, malfunction or failure of the lift motor or controls, Earthlite will replace or repair the defective component at our discretion. Foam and upholstery are warranted for three (3) years against defects in materials and workmanship. Warranty service is provided on-site, where practical. Replacement Parts are warranted for 90 days or 2 years from the original date of table purchase, whichever comes later.


    Accessories

    Accessories are warranted for one (1) year from the original date of purchase. This warranty is limited to product repair or replacement, at Earthlite’s sole discretion. International Purchasers are responsible for all associated return costs (inbound and outbound), as well as any applicable duties and taxes.


    Obtaining Warranty Service

    Warranty service may be obtained by contacting Earthlite at 1-760-599-1112 during normal office hours or through our website at www.earthlite.com. All returns must be pre-authorized by providing proof of original purchase to obtain an Earthlite Return Material Authorization (RMA). This warranty is limited to product repair or replacement, at Earthlite’s sole discretion. For portables and accessories, Purchaser is responsible for shipping the product(s) back to the factory (at Purchaser’s expense), if requested, for any warranty claim. Earthlite will return the warranted product, shipping prepaid, to Purchaser in the contiguous U.S. only. International Purchasers as well as domestic Purchasers outside of the contiguous U.S. are responsible for all shipping charges (inbound and outbound), as well as any applicable duties and taxes. In the event that the product is returned and tested to show there is no defect, Earthlite will ship the original product back to the Purchaser, at the Purchaser’s expense.


    Exclusions to Warranty

    This warranty does not cover damage caused by improper setup, misuse, normal wear and tear, harsh environments, accidents, or neglect, which includes tears in the upholstery and damage caused by harsh chemical-based cleaners or a failure to regularly maintain the product according to the Product’s User Manual.

    a. EXCEPT FOR THE LIMITED WARRANTY PROVIDED BY EARTHLITE PER SECTION 9 ABOVE, THE PRODUCTS ARE PROVIDED "AS IS", WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; AND ANY SUCH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED.


    b. IN NO EVENT WILL EARTHLITE BE LIABLE FOR LOSS OF PROFITS, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER SIMILAR DAMAGES, INCLUDING BUT NOT LIMITED TO ANY CLAIM OR DEMAND AGAINST PURCHASER BY ANY OTHER PARTY ARISING OUT OF THIS AGREEMENT, OR THE EXISTENCE, FURNISHING OR FUNCTIONING OF ANY PRODUCTS OR USE BY PURCHASER OR ANY PURCHASER OR THIRD PARTY OF ANY PRODUCTS.


    c. IN NO EVENT WILL EARTHLITE HAVE ANY LIABILITY FOR ANY BREACH OF WARRANTY DUE TO IMPROPER INSTALLATION, AND PURCHASER WILL INDEMNIFY AND HOLD HARMLESS EARTHLITE FROM AND AGAINST ANY SUCH CLAIMS.
    800-872-0560