F.A.S.T. Response™ Technical Service App

Earthlites’ customer service app makes getting information and warranty service from our global network of trained service technicians easier than ever. If your table ever needs support, you are one click away from connecting with our award-winning customer service team. Easily upload pictures and ask questions.

Within the app you can:

REGISTER YOUR PRODUCTS - Get the quickest service response by pre-registering your serial numbers and warranty info directly to your phone.

EXPEDITE SERVICE REQUEST - Direct contact to Earthlite's service department with all required information in one step. No more searching for serial numbers or tracking down contact information.

EASY TO UPLOAD PICTURES - Makes sending helpful images very simple.

VISIT WEBSITE - Easy access to view our entire selection.

CHOOSE LANGUAGE - Available in both English and Spanish.

Download here for iOS. and here for Google play.

Search for Earthlite Support

Instructions

Click here for English Instructions

Click her for Spanish Instructions

Our Warranty

Portable Tables, Chairs & Headrests

Earthlite guarantees our Earthlite and Stronglite portable tables and chairs, excluding foam and upholstery, against defects in material and workmanship for as long as you, the original purchaser, own the product, or for five (5) years after the product is discontinued or modified. Foam, upholstery, and face cradle platforms are warranted for three (3) years from the original date of purchase. Face Pillows are warrantied for one (1) year from the original date of purchase. This warranty does not cover damage caused by misuse, accidents or neglect, which includes tears in the upholstery and damage caused by harsh chemical-based cleaners. Warranty claims must provide proof of original purchase to obtain an Earthlite Return Material Authorization (RMA). This warranty is limited to product repair or replacement, at Earthlite’s sole discretion. The customer is responsible for shipping the product(s) back to the factory (at customer’s expense) for any warranty claim. Earthlite will return the warranted product, shipping prepaid, to customers in the continental U.S. only. International customers as well as domestic customers outside of the continental U.S. are responsible for all shipping charges (inbound and outbound), as well as any applicable duties and taxes.


Earthlite guarantees our Inner Strength portable tables, excluding foam and upholstery, against defects in material and workmanship for as long as you, the original purchaser, own the product, or for five (5) years after the product is discontinued or modified, Inner Strength portable chairs are warranted for two (2) years, excluding foam and upholstery. Foam and upholstery are warranted for three (3) years from the original date of purchase for Inner Strength tables and two (2) years for Inner Strength chairs. Inner Strength face cradles are warranted for one (1) year. This warranty does not cover damage caused by misuse, accidents or neglect, which includes tears in the upholstery and damage caused by harsh chemical-based cleaners. Warranty claims must provide proof of original purchase to obtain an Earthlite Return Material Authorization (RMA). This warranty is limited to product repair or replacement, at Earthlite’s sole discretion. Customers are responsible for all shipping charges (inbound and outbound), as well as any applicable duties and taxes.

Electric Lift Tables & Stationary Tables

Our electric lift tables and stationary tables have a lifetime warranty on the frame. The lift motor and controls have a two (2) year warranty from the original date of purchase. If, within these two (2) years, there is a defect, malfunction or failure of the lift motor or controls, Earthlite will replace or repair the defective component at our discretion, shipping not included. Parts is warranted for 90 days or 2 years from the original date of table purchase, whichever comes later. The foam and upholstery are warranted for three (3) years. This warranty does not cover damage caused by normal wear and tear, misuse, accidents, or neglect, which includes tears in the upholstery and damage caused by harsh chemical-based cleaners. Warranty claims must provide proof of original purchase in order to obtain an Earthlite Return Material Authorization (RMA). This warranty is limited to product repair or replacement, at Earthlite’s sole discretion. The customer will either receive replacement parts or is responsible for shipping the product(s) back to the factory for repair (at customer’s expense) for any warranty claim. International customers are responsible for all associated return costs (inbound and outbound), as well as any applicable duties and taxes.

Accessories

Our accessories are warranted for one (1) year from the original date of purchase. This warranty is limited to product repair or replacement, at Earthlite’s sole discretion. Warranty claims must provide proof of original purchase in order to obtain an Earthlite Return Material Authorization (RMA). A product under warranty that is received with an authorized RMA, will have a replacement sent as soon as the defective product is received and confirmed defective by Earthlite. In the event that the product is returned and tested to show there is no defect, Earthlite will ship the original product back to the customer, at the customer’s expense. Customer is responsible for shipping the product(s) back to the factory (at customer’s expense) for any warranty claim. Earthlite will return the warranted product, shipping prepaid, to customers in the continental U.S. only. International customers as well as domestic customers outside of the continental U.S. are responsible for all shipping charges (inbound and outbound), as well as any applicable duties and taxes.